Refund policy

At Little Lumière, we want you to love every item you purchase. If for any reason you’re not completely satisfied, we’re here to help make it right.

Returns
We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be unused, unwashed, and in its original packaging with tags attached.

Certain items such as pacifiers, bottles, car seats, strollers, and clearance items are final sale and cannot be returned for safety and hygiene reasons.

To start a return, please contact us at support@littlelumiere.com with your order number and reason for return. We’ll guide you through the next steps.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service, as we can’t guarantee receipt of your returned item without tracking confirmation.

Refunds
Once we receive and inspect your return, you’ll receive an email notification.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

Exchanges
Need a different size or color? Please contact us — we’re happy to help arrange an exchange if the item is still in stock.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please email us within 7 days of delivery with a photo and order number. We’ll send a replacement or issue a refund right away.